Q: Who are we?
A: We are an online retailer of software products made by manufacturers such as Microsoft, Adobe,
Autodesk, Spotmau, Symantec, and many others. We are also known as Volume License Resellers; this
company name may appear on your credit card or bank statement. For additional information, see our
About Us page.
Q: Is ordering online from us safe?
A: Yes. Our checkout pages are 128-bit SSL encrypted, the industry standard for secure online ordering.
Always make sure to look for the green url bar and the lock or key icon on your browser when you are
checking out (location and format differ depending on what browser you are using). This indicates you are
viewing a secure, encrypted page. In addition, we handle your personal information with the utmost of
care and comply fully with the latest payment card industry (PCI) standards.
Q: Where is my Product Key or Serial Number?
A: This depends on the product you ordered. The product key is often located on your Certificate of
Authenticity label. Other likely locations are on the lower right corner of the CD sleeve, under the flap of
the CD sleeve, on the back of the DVD case or on a separate card included in the packaging. Product Keys
and Serial Numbers are unique and cannot be replaced if lost.
Q: Why can't I install my software multiple times?
A: Many newer software products must be "activated," and the unique product key or serial number can
only be used once. Software manufacturers have developed this activation process to prevent
widespread unauthorized copying of software. If you experienced a computer failure and must reinstall
the software, please contact the manufacturer directly and explain the situation. Indy Software Stores
cannot re-activate or provide a new product key.
Q: What if I am having trouble installing or activating my software?
A: If you are experiencing this problem, it's likely one of three causes:
You may have an older version of the software or a trial version already installed, which is causing a
product key conflict. To fix this, you must completely uninstall the previous software using the control
panel. If you are trying to install a new operating system, you must format your hard drive completely to
solve this problem. Make sure to back up any important files before you do this.
You may be typing the product key incorrectly. Certain letters can be small and easy to misinterpret, such
as B (as in bravo) and the number 8 (eight). Other common errors are confusing the letter O (as in oscar),
Q (as in Quebec), or D (as in delta) with the number 0 (zero); or the letter I (as in igloo) and the number 1
(one). Be sure you try all combinations.
You may be using the Product Key from a different product or package type (for example, an OEM product
key with a Retail Box CD). Please be sure you are using both the product key and the media that arrived
together with your order.
If you continue to have problems, please contact support noting that we didn't manufacture the software
you have so we may need to refer you to the manufacturer for technical support.
Q: Where is my tracking number?
A: Your tracking number was emailed to you on the evening they picked up your package from our
warehouse. If you just placed your order, your tracking number has not yet been generated. Orders that
are shipped via our free First Class Mail will not include tracking. To ensure that you get a tracking
number, please select one of our other shipping methods.
Q: Do you charge sales tax?
A: We charge sales tax on all orders shipping to Indiana. Taxes are also charged on electronic licenses for
end users in the states of Colorado, Indiana, and Massachusetts. Taxes are not charged for any other U.S.
State nor on physical orders billing to Indiana but shipping to a different state.
Q: Can I ship to Canada?
Q: Yes. Orders shipping to Canada are sent through UPS Worldwide service. Please note that orders to
Canada can sometimes incur additional fees and import taxes which the recipient will be solely
responsible for paying.
Q: Do you accept international orders?
A: Yes. We accept orders outside the U.S., Puerto Rico and Canada which are paid for via wire transfer and
for an amount exceeding $1,000.00 USD. Please E-mail support , for more information.
Q: Do you accept checks or money orders?
A: Yes. If you wish to purchase with a check or money order, please download and fill out the check
purchasing form (link opens a PDF). Once filled out, send the form along with your check or money order
(don't forget the additional $5.00 processing fee) to our address . Please be aware that we cannot ship
your order until your check has cleared.
Q: Do you accept purchase orders?
A: Yes. We require new customers to fill out our credit application to be set up on terms. Please email
support for a copy of our credit application. We require an order amount exceeding $500.00 USD for
first-time customers.
Q: How long will it take for my order to arrive?
A: Orders placed before 2:30pm Mountain Time generally ship the same business day. If you place an
order over the weekend or on a holiday your order will ship on the next business day. For an estimate on
Ground shipping times from zip code 80301, click here. Please remember Ground shipping times are
estimates only. For faster service, we offer other shipping options including Overnight and Two-Day Air
options for an additional fee.
Q: What is the difference between OEM and Retail Box packaging?
A: OEM software is a full version of the software which will include the installation disc(s), Certificate of
Authenticity (if manufacturer provides), and product keycode/serial number (if necessary). OEM software
does not come in a retail box, doesn't include printed manuals, cannot be transferred (even if the original
computer breaks), and is not eligible for free technical support from the manufacturer. Help files are
normally included on the disc. OEM software is only available in "full version" editions, meaning there are
no OEM upgrade products. OEM software can be upgraded to future versions of the software by
purchasing a compatible upgrade product.
Q: How are you able to sell your software at such low prices?
A: We are not under contract with or "authorized" to sell on behalf of any particular software
manufacturer. As a result, we are able to sell our products significantly below the MSRP. We purchase at
lower prices from reputable sources in the wholesale market and pass those savings on to you!
Q: Are your products used?
A: Absolutely not, we do not sell used products of any kind. All of our products are guaranteed to be new -
never been used or activated. Due to the nature of the wholesale marketplace some packaging may look
different than what you'd see at a retail store. However, we absolutely stand by our 100% guarantee that all
software has never been used or activated.
Shipping
Domestic
We offer free shipping on all online orders within the continental United States. Unfortunately, we can't
offer free shipping to Alaska, Hawaii or U.S. territories. Once shipped, your package(s) are subject to the
carrier's (FedEx or USPS) terms and conditions. For expedited shipping options, click here. For all phone
orders, a service fee is added on to our standard shipping charges.
FedEx will not deliver packages to PO Boxes or APO/FPO addresses.
Wondering how long your free shipment will take? Check the map below.
Due to standard business practices, FedEx does not deliver or transport packages on Sundays or
Holidays, including expedited shipments. We encourage you to use the same billing and shipping address
for your order. Using an alternate shipping address is acceptable, subject to credit verification.
Shipping Cut-Off Time
We make every effort to ship orders placed before the shipping cut off of 2:30pm Eastern Time the same
business day, subject to product availability and credit verification. Orders placed on Saturday, Sunday or
a holiday will ship the next business day.
Undelivered Packages
Please provide a valid and complete physical shipping address for your delivery. Orders that come back
or need to be re-routed due to an incorrect or incomplete shipping address are subject to a minimum
$10.00 rerouting/reshipping fee, at our discretion. Any package that is refused or returned to us as
undeliverable will be subject to a minimum $10.00 refusal/delivery failure fee and recovery of shipping
fees.
Special Shipping Options
Expedited shipping options via are available in the contiguous United States for an additional charge: The
options we offer are (note these are business days):
2nd Day Air
Standard Overnight
Priority Overnight
Next Morning (only available to select zip codes)
Depending on the value, destination, and/or weight of your package, we may send your package with an
adult signature required upon delivery (minimum age: 21). FedEx will not deliver a package with this
requirement without obtaining a valid signature.
We offer a "blind drop shipping" option on our checkout page. If selected, the shipping label and packing
documents will obscure pricing details and our company name. This service is only available within the 50
United States.
Tracking
If your shipment is delayed for an excessive length of time, or if the carrier has delivered the package but
you have not taken possession of it, we will attempt to initiate a tracer investigation upon your request.
This process takes up to 2-4 weeks. The findings of FedEx will determine the options available upon
completion of the tracer.
Outside the Continental U.S.
Canadian orders and orders to Alaska, Hawaii and Puerto Rico as well as other U.S. territories can be sent
via 2nd Day Air Service. For sales outside of these areas, please contact support.
Payment
Consumers
To make your purchase experience the best it can be, we accept most payment options for domestic
purchases including credit/debit cards, online payment services like Google Checkout, check or Postal
Money Order. See below for details on each method.
Credit/Debit Cards: We accept Visa, MasterCard, American Express and Discover cards issued in the
United States, Canada, or Puerto Rico. Cards issued elsewhere are not accepted.
Upon receiving your order, we will authorize your card for the specified dollar amount. If your order is not
authorized by your card company, that order will be cancelled. You may then place a new order with an
alternate payment method or resolve any issues with your card issuer. Credit card authorizations are
temporary, and your card is not charged until we ship your order. Please contact your card issuer if you
have questions on the difference between an authorization and a charge.
Other Online Methods: We also accept online payment via Google Checkout, Authorize.net, AlertPay, and
Paid By Cash.
Check or Money Order: You can also pay by check or money order. To do this please download and fill out
the check purchasing form (a PDF document). Once filled out, send the form along with your check or
money order (don't forget the additional $5.00 processing fee) to the address on our Contact Us page.
Please be aware that we cannot ship your order until your check has cleared.
Payment by check or money order is only available for orders billing and shipping within the United States.
Business & Government
We offer the same payment methods for businesses and government organizations as we do consumers.
In addition, we offer Net 30 payment terms to organizations passing our credit approval process. Please
see our Corporate page or Government page for more details.
Sales Tax
By law, we are required to charge sales tax on all orders shipping to the State of Indiana. Your tax will be
calculated based on the delivery zip code. We do not charge sales tax for physical orders shipping to any
other location.
Electronic license products with end users in the state of Indiana will also incur sales tax at the applicable
rate.
If you have a current Indiana sales tax license, you may supply us with a copy of your license to have your
tax waived. If you supply us with a sales tax license, it is your responsibility to fax a new copy once your
old license expires.
Credit Verification
By placing an order with us, you warrant that you are an authorized user of any credit card, debit card,
checking account or alternate method you present for payment. Please provide the correct primary billing
address on file with your card issuer as incorrect billing addresses may delay your order.
We reserve the right to contact the issuing bank and/or the billing or shipping party to obtain valid billing
information or to verify the legitimacy of your order. Orders failing to pass our credit verification process
will be cancelled at our discretion. Individuals or organizations that attempt to place a fraudulent order
may face legal action.
A: We are an online retailer of software products made by manufacturers such as Microsoft, Adobe,
Autodesk, Spotmau, Symantec, and many others. We are also known as Volume License Resellers; this
company name may appear on your credit card or bank statement. For additional information, see our
About Us page.
Q: Is ordering online from us safe?
A: Yes. Our checkout pages are 128-bit SSL encrypted, the industry standard for secure online ordering.
Always make sure to look for the green url bar and the lock or key icon on your browser when you are
checking out (location and format differ depending on what browser you are using). This indicates you are
viewing a secure, encrypted page. In addition, we handle your personal information with the utmost of
care and comply fully with the latest payment card industry (PCI) standards.
Q: Where is my Product Key or Serial Number?
A: This depends on the product you ordered. The product key is often located on your Certificate of
Authenticity label. Other likely locations are on the lower right corner of the CD sleeve, under the flap of
the CD sleeve, on the back of the DVD case or on a separate card included in the packaging. Product Keys
and Serial Numbers are unique and cannot be replaced if lost.
Q: Why can't I install my software multiple times?
A: Many newer software products must be "activated," and the unique product key or serial number can
only be used once. Software manufacturers have developed this activation process to prevent
widespread unauthorized copying of software. If you experienced a computer failure and must reinstall
the software, please contact the manufacturer directly and explain the situation. Indy Software Stores
cannot re-activate or provide a new product key.
Q: What if I am having trouble installing or activating my software?
A: If you are experiencing this problem, it's likely one of three causes:
You may have an older version of the software or a trial version already installed, which is causing a
product key conflict. To fix this, you must completely uninstall the previous software using the control
panel. If you are trying to install a new operating system, you must format your hard drive completely to
solve this problem. Make sure to back up any important files before you do this.
You may be typing the product key incorrectly. Certain letters can be small and easy to misinterpret, such
as B (as in bravo) and the number 8 (eight). Other common errors are confusing the letter O (as in oscar),
Q (as in Quebec), or D (as in delta) with the number 0 (zero); or the letter I (as in igloo) and the number 1
(one). Be sure you try all combinations.
You may be using the Product Key from a different product or package type (for example, an OEM product
key with a Retail Box CD). Please be sure you are using both the product key and the media that arrived
together with your order.
If you continue to have problems, please contact support noting that we didn't manufacture the software
you have so we may need to refer you to the manufacturer for technical support.
Q: Where is my tracking number?
A: Your tracking number was emailed to you on the evening they picked up your package from our
warehouse. If you just placed your order, your tracking number has not yet been generated. Orders that
are shipped via our free First Class Mail will not include tracking. To ensure that you get a tracking
number, please select one of our other shipping methods.
Q: Do you charge sales tax?
A: We charge sales tax on all orders shipping to Indiana. Taxes are also charged on electronic licenses for
end users in the states of Colorado, Indiana, and Massachusetts. Taxes are not charged for any other U.S.
State nor on physical orders billing to Indiana but shipping to a different state.
Q: Can I ship to Canada?
Q: Yes. Orders shipping to Canada are sent through UPS Worldwide service. Please note that orders to
Canada can sometimes incur additional fees and import taxes which the recipient will be solely
responsible for paying.
Q: Do you accept international orders?
A: Yes. We accept orders outside the U.S., Puerto Rico and Canada which are paid for via wire transfer and
for an amount exceeding $1,000.00 USD. Please E-mail support , for more information.
Q: Do you accept checks or money orders?
A: Yes. If you wish to purchase with a check or money order, please download and fill out the check
purchasing form (link opens a PDF). Once filled out, send the form along with your check or money order
(don't forget the additional $5.00 processing fee) to our address . Please be aware that we cannot ship
your order until your check has cleared.
Q: Do you accept purchase orders?
A: Yes. We require new customers to fill out our credit application to be set up on terms. Please email
support for a copy of our credit application. We require an order amount exceeding $500.00 USD for
first-time customers.
Q: How long will it take for my order to arrive?
A: Orders placed before 2:30pm Mountain Time generally ship the same business day. If you place an
order over the weekend or on a holiday your order will ship on the next business day. For an estimate on
Ground shipping times from zip code 80301, click here. Please remember Ground shipping times are
estimates only. For faster service, we offer other shipping options including Overnight and Two-Day Air
options for an additional fee.
Q: What is the difference between OEM and Retail Box packaging?
A: OEM software is a full version of the software which will include the installation disc(s), Certificate of
Authenticity (if manufacturer provides), and product keycode/serial number (if necessary). OEM software
does not come in a retail box, doesn't include printed manuals, cannot be transferred (even if the original
computer breaks), and is not eligible for free technical support from the manufacturer. Help files are
normally included on the disc. OEM software is only available in "full version" editions, meaning there are
no OEM upgrade products. OEM software can be upgraded to future versions of the software by
purchasing a compatible upgrade product.
Q: How are you able to sell your software at such low prices?
A: We are not under contract with or "authorized" to sell on behalf of any particular software
manufacturer. As a result, we are able to sell our products significantly below the MSRP. We purchase at
lower prices from reputable sources in the wholesale market and pass those savings on to you!
Q: Are your products used?
A: Absolutely not, we do not sell used products of any kind. All of our products are guaranteed to be new -
never been used or activated. Due to the nature of the wholesale marketplace some packaging may look
different than what you'd see at a retail store. However, we absolutely stand by our 100% guarantee that all
software has never been used or activated.
Shipping
Domestic
We offer free shipping on all online orders within the continental United States. Unfortunately, we can't
offer free shipping to Alaska, Hawaii or U.S. territories. Once shipped, your package(s) are subject to the
carrier's (FedEx or USPS) terms and conditions. For expedited shipping options, click here. For all phone
orders, a service fee is added on to our standard shipping charges.
FedEx will not deliver packages to PO Boxes or APO/FPO addresses.
Wondering how long your free shipment will take? Check the map below.
Due to standard business practices, FedEx does not deliver or transport packages on Sundays or
Holidays, including expedited shipments. We encourage you to use the same billing and shipping address
for your order. Using an alternate shipping address is acceptable, subject to credit verification.
Shipping Cut-Off Time
We make every effort to ship orders placed before the shipping cut off of 2:30pm Eastern Time the same
business day, subject to product availability and credit verification. Orders placed on Saturday, Sunday or
a holiday will ship the next business day.
Undelivered Packages
Please provide a valid and complete physical shipping address for your delivery. Orders that come back
or need to be re-routed due to an incorrect or incomplete shipping address are subject to a minimum
$10.00 rerouting/reshipping fee, at our discretion. Any package that is refused or returned to us as
undeliverable will be subject to a minimum $10.00 refusal/delivery failure fee and recovery of shipping
fees.
Special Shipping Options
Expedited shipping options via are available in the contiguous United States for an additional charge: The
options we offer are (note these are business days):
2nd Day Air
Standard Overnight
Priority Overnight
Next Morning (only available to select zip codes)
Depending on the value, destination, and/or weight of your package, we may send your package with an
adult signature required upon delivery (minimum age: 21). FedEx will not deliver a package with this
requirement without obtaining a valid signature.
We offer a "blind drop shipping" option on our checkout page. If selected, the shipping label and packing
documents will obscure pricing details and our company name. This service is only available within the 50
United States.
Tracking
If your shipment is delayed for an excessive length of time, or if the carrier has delivered the package but
you have not taken possession of it, we will attempt to initiate a tracer investigation upon your request.
This process takes up to 2-4 weeks. The findings of FedEx will determine the options available upon
completion of the tracer.
Outside the Continental U.S.
Canadian orders and orders to Alaska, Hawaii and Puerto Rico as well as other U.S. territories can be sent
via 2nd Day Air Service. For sales outside of these areas, please contact support.
Payment
Consumers
To make your purchase experience the best it can be, we accept most payment options for domestic
purchases including credit/debit cards, online payment services like Google Checkout, check or Postal
Money Order. See below for details on each method.
Credit/Debit Cards: We accept Visa, MasterCard, American Express and Discover cards issued in the
United States, Canada, or Puerto Rico. Cards issued elsewhere are not accepted.
Upon receiving your order, we will authorize your card for the specified dollar amount. If your order is not
authorized by your card company, that order will be cancelled. You may then place a new order with an
alternate payment method or resolve any issues with your card issuer. Credit card authorizations are
temporary, and your card is not charged until we ship your order. Please contact your card issuer if you
have questions on the difference between an authorization and a charge.
Other Online Methods: We also accept online payment via Google Checkout, Authorize.net, AlertPay, and
Paid By Cash.
Check or Money Order: You can also pay by check or money order. To do this please download and fill out
the check purchasing form (a PDF document). Once filled out, send the form along with your check or
money order (don't forget the additional $5.00 processing fee) to the address on our Contact Us page.
Please be aware that we cannot ship your order until your check has cleared.
Payment by check or money order is only available for orders billing and shipping within the United States.
Business & Government
We offer the same payment methods for businesses and government organizations as we do consumers.
In addition, we offer Net 30 payment terms to organizations passing our credit approval process. Please
see our Corporate page or Government page for more details.
Sales Tax
By law, we are required to charge sales tax on all orders shipping to the State of Indiana. Your tax will be
calculated based on the delivery zip code. We do not charge sales tax for physical orders shipping to any
other location.
Electronic license products with end users in the state of Indiana will also incur sales tax at the applicable
rate.
If you have a current Indiana sales tax license, you may supply us with a copy of your license to have your
tax waived. If you supply us with a sales tax license, it is your responsibility to fax a new copy once your
old license expires.
Credit Verification
By placing an order with us, you warrant that you are an authorized user of any credit card, debit card,
checking account or alternate method you present for payment. Please provide the correct primary billing
address on file with your card issuer as incorrect billing addresses may delay your order.
We reserve the right to contact the issuing bank and/or the billing or shipping party to obtain valid billing
information or to verify the legitimacy of your order. Orders failing to pass our credit verification process
will be cancelled at our discretion. Individuals or organizations that attempt to place a fraudulent order
may face legal action.
Frequently Asked Questions
| "Adobe product box shot(s) reprinted with permission from Adobe Systems Incorporated." |
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Transfer of License
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